PRIVACY POLICY

James Thomson Pet Photography (“we,” “us,” or “our”) is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By interacting with our services, you agree to the practices described below.

1. INFORMATION WE COLLECT

We only collect information necessary to provide our services and manage our business relationship with you. This includes:

  • Identification: Name, date of birth, and IP address.

  • Contact Details: Physical address, phone number, and email.

  • Verification: ID documentation (e.g., driver’s license) where required.

  • Financials: Payment details for transactions.

  • Sensitive Information: We only collect sensitive data (e.g., health or ethnicity) with your express consent or if legally required.

2. PURPOSE AND USE

We use your data primarily to provide pet photography services. Other uses include:

  • Marketing and promotional activities.

  • Fraud prevention and security.

  • Internal record keeping and statistical research.

  • Legal and regulatory compliance.

3. METHODS OF COLLECTION

We collect information through:

  • Direct Interaction: Forms, emails, phone calls, and in-person meetings.

  • Digital Platforms: Our website and social media.

  • Cookies: We use session and persistent cookies to enhance site functionality and analyze performance. You can manage these via your browser settings, though some site features may be limited if cookies are rejected.

4. DISCLOSURE AND SHARING

We may share your information with trusted third parties, including:

  • Financial and insurance providers.

  • Legal and technology services.

  • Cloud storage and data providers.

  • Overseas Disclosure: Your data may be stored or processed in New Zealand, the United Kingdom, the USA, and Singapore. We take reasonable steps to ensure these recipients adhere to the APPs.

5. MARKETING PREFERENCES

We may use your information to notify you of new products or partner offers.

6. DATA SECURITY AND STORAGE

We use physical (secure premises) and electronic (encryption, monitoring) safeguards to protect your data.

  • Retention: We de-identify or destroy information when it is no longer required.

  • Liability: While we take every precaution, we cannot guarantee absolute security. Please report any suspected breaches to us immediately.

7. YOUR RIGHTS: ACCESS AND CORRECTION

You have the right to access the personal information we hold about you and request corrections.

  • Verification: We will require identity confirmation before granting access.

  • Fees: We do not charge for corrections, though a reasonable administrative fee may apply for access requests.

  • Updates: Please keep us informed of any changes to your details via email.

8. ADDRESSING COMPLAINTS

If you have a privacy concern, please contact our Privacy Officer at info@jamesthomsonpetphotography.com.au

  • We aim to resolve all complaints within 30 days.

  • If unsatisfied, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

9. AMENDMENTS AND CONTACT

We may update this policy periodically. The latest version will always be available on our website.

Contact Us: Email: info@jamesthomsonpetphotography.com.au

Last Updated: 29 April 2026

Legal Disclaimer: Where the Privacy Legislation requires it, the law will take priority over this policy in the event of any inconsistency.